Privacy Policy
Last Updated: October 18, 2026
This Privacy Policy describes how Pledge Enterprises LLC, operating as MissedCallPro ("we," "us," or "our"), collects, uses, and shares your personal information when you visit missedcallpro.io (the "Site") or use our services.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact Information: Name, email address, phone number, and business name when you fill out forms (such as our get-started form, our message form or the onboarding form), request a demo, or contact us.
- Phone Number and SMS Consent: Your mobile phone number and consent status when you opt in to receive SMS/MMS messages. This includes the method of opt-in (web form, keyword text, or verbal consent), the date and time of consent, and the IP address the consent came from.
- Communication Data: Records of text messages sent and received through our services, call logs, call summaries and transcripts, call recordings where recording is turned on, and voicemails if a caller leaves one. This includes calls to our own phone line and calls our receptionist answers for our customers.
- Usage Data: Information about how you interact with our Site, including IP address, browser type, pages visited, and referring URLs.
- Business Information: Details about your business operations relevant to configuring and delivering our services. This includes what you enter in the onboarding form, such as your business address, hours, services, booking rules, phone setup, owner alert contacts, brand colors and logo. Logos you upload are stored with our file storage provider at a web address that is not private. The onboarding form does not ask for your tax ID number.
- Chat Messages: What you type into the chat on our Site. We send it to an AI model provider, through our hosting provider, to write a reply. Our own systems do not save chat conversations.
- Payment Information: When you buy, you pay through our checkout provider, SamCart, and card payments are processed by Stripe. Your card number goes to them, not to our servers. We do not see or store your full card number.
Information about our customers' callers. When our receptionist answers calls and sends texts for a business that uses our services, the information about that business's callers and customers (such as names, phone numbers, call records, messages and bookings) belongs to that business. We handle it to run and support the services for them.
2. How We Use Your Information
- Provide, maintain, and improve our services
- Send SMS/MMS messages you have opted in to receive, including missed-call follow-ups, appointment reminders, customer care messages, and service notifications
- Respond to your inquiries and provide customer support
- Send promotional communications (only with your separate consent)
- Analyze usage trends to improve our Site and services
- Comply with legal obligations and enforce our Terms of Service
3. SMS/MMS Data and Privacy
- No Selling of Phone Numbers: We do not sell, rent, or lease your phone number or SMS opt-in data to any third party for marketing or promotional purposes.
- No Sharing for Third-Party Marketing: Your phone number and messaging consent information are never shared with third parties for their own marketing use.
- Limited Sharing: We may share your phone number with our SMS service provider (Twilio) solely for the purpose of delivering messages on our behalf.
- Opt-In Records: We retain records of your SMS consent (method, date, time) for compliance purposes.
4. Information Sharing
- Service Providers: With third-party vendors (Twilio for SMS, our CRM software provider GoHighLevel, our hosting provider Vercel, our AI model provider, our call answering provider, SamCart and Stripe for payments, and Google and Meta for analytics and ads) who are contractually required to use your information only on our behalf.
- Legal Requirements: When required by law, regulation, legal process, or governmental request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- With Your Consent: When you have given us explicit permission to share your information for a specific purpose.
5. Data Security
We implement reasonable safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is completely secure.
6. Data Retention
We keep your account data while we provide our services. When your service fully ends (at the end of your paid month, or when the Keep-Alive plan ends), you have 30 days to ask for a copy of your account data by emailing support@missedcallpro.io. After those 30 days, we delete it. We keep only the records the law requires us to keep, such as text message consent records and billing records.
Information that is not part of a customer account, such as a message you send through our Site, is kept for as long as necessary to respond to you and to comply with legal obligations.
Billing records are kept as long as tax and accounting laws require. SMS opt-in and opt-out records are retained for a minimum of five years.
7. Your Rights and Choices
- Opt-Out of SMS: Reply STOP to any text or email support@missedcallpro.io. See our SMS Compliance Policy for full details.
- Access and Correction: Request access to or correction of your personal information.
- Deletion: Request deletion of your personal information, subject to certain legal exceptions.
- Marketing Communications: Opt out of promotional emails by clicking the unsubscribe link.
8. Cookies and Tracking
Our Site uses cookies and similar tracking technologies (including Google Analytics and the Meta Pixel) to collect usage data, measure our ads and improve your experience. Our Site also saves some information in your own browser: your onboarding form progress, so you don't lose it, and whether you closed the sticky button bar. You can clear this at any time in your browser settings.
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices.
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
12. Contact Us
Pledge Enterprises LLC
Operating as MissedCallPro
Email: info@pledgeenterprises.org
Support: support@missedcallpro.io